Customer Satisfaction Survey

Please rate the questions in each category using the performance rating system = Excellent; Above Average; Average; Below Average; Poor; Not Applicable.

1. Customer Service

Performance Rating

Did we assist you in a friendly, courteous and timely manner when you contact us?
Performance Rating
Were we helpful with your inquiries?
Performance Rating
Did we accommodate your needs?
Performance Rating
Did we update you with order information as needed without request?
Performance Rating
How does our customer service compare to your best supplier?
Performance Rating

2. Quality Planning & Performance

Did we timely provide information necessary for your planning and product approval?
Performance Rating
Did we meet your product specifications and quality requirements?
Performance Rating
How do we compare to your Best Supplier in overall quality planning and performance?
Performance Rating

3. Delivery Performance

Did deliveries arrive on time at your facility?
Performance Rating
Were deliveries received in good condition?
Performance Rating
Were our lead times suitable to your needs?
Performance Rating
How do we compare to your Best Supplier in overall delivery performance?
Performance Rating

4. Quotation & Pricing

Did we respond timely to your quotation request?
Performance Rating
Were we competitive in our pricing?
Performance Rating
How would you rate our pricing relative to our competition?
Performance Rating

5. Technical Support

Did our recommended changes to product and/or process specifications add value to your business?
Performance Rating
Did our technical and process knowledge meet your needs?
Performance Rating
How do we compare to your Best Supplier in overall Technical Support?
Performance Rating

6. Overall Performance

How does our company compare to your best supplier in overall product and service quality?
Performance Rating
Is our geographical location satisfactory to your needs?
YesNo
What recommendations would you make to improve our product/service quality?
What additional manufacturing capabilities would you want to see from us?