Customer Satisfaction Survey

Please rate the questions in each category using the performance rating system = Excellent; Above Average; Average; Below Average; Poor; Not Applicable.

• Did we assist you in a friendly, courteous and timely manner when you contact us?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Were we helpful with your inquiries?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Did we accommodate your needs?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Did we update you with order information as needed without request?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• How does our customer service compare to your best supplier?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable

2. Quality Planning & Performance

• Did we timely provide information necessary for your planning and product approval?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Did we meet your product specifications and quality requirements?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• How do we compare to your Best Supplier in overall quality planning and performance?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable

3. Delivery Performance

• Did deliveries arrive on time at your facility?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Were deliveries received in good condition?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Were our lead times suitable to your needs?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• How do we compare to your Best Supplier in overall delivery performance?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable

4. Quotation & Pricing

• Did we respond timely to your quotation request?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Were we competitive in our pricing?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• How would you rate our pricing relative to our competition?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable

5. Technical Support

• Did our recommended changes to product and/or process specifications add value to your business?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Did our technical and process knowledge meet your needs?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• How do we compare to your Best Supplier in overall Technical Support?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable

6. Overall Performance

• How does our company compare to your best supplier in overall product and service quality?
  Performance Rating ExcellentAbove AverageAverageBelow AveragePoorNot Applicable
• Is our geographical location satisfactory to your needs?
  YesNo
• What recommendations would you make to improve our product/service quality?
• What additional manufacturing capabilities would you want to see from us?