Frequently Asked Questions

Recording Videos and capture screen shots from browser
When viewing, recording and capturing snapshots the camera using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display, record or capture properly. IE 10 and 11 does not support plugins or ActiveX components so you need to follow the instructions bellow:

Step 1: Add a site to the Compatibility View list

1. Open Internet Explorer (32-bit).

2. Press the Alt key on the keyboard to display the Menu bar.

3. Click Tools, click the Compatibility View settings.

4. In the Compatibility View Settings window, under Add this website, enter the address of the device to add to the list, and then click the Add button. (NOTE: The current webpage address will automatically be filled in for you. Just clear it if you want to add a different address instead).



 5. At the bottom of the window, make sure the box next to Display intranet sites in Compatibility View is checked.

6. Click the Close button.

7. For the changes to take effect, you may need to close and restart Internet Explorer.

Note: If you are still experiencing issues with Internet Explorer proceed to step 2.

Step 2: Add a site to the Trusted sites list

1. Open Internet Explorer (32-bit).

2. Press the Alt key to display the Menu bar.

3. Click Tools.

4. In the Tools menu, select Internet Options.

5. In the Internet Options window, click the Security tab.

6. On the Security tab, click the Trusted sites icon.

7. Click the Sites button. 



8. In the Trusted sites window, uncheck the Require server verification (https:) for all sites in this zone option if you are not connecting via HTTPS.

9. In the Add this website to the zone box, type the address of the device you are trying to access and click the Add button. (NOTE: The current webpage address will automatically be filled in for you. Just clear it if you want to add a different address instead).

10. Click the Close button.

11. In the Internet Options windows, click OK.

12. For the changes to take effect, you may need to restart all opened browser – IE, Chrome etc..



 Last updated Wed, Sep 23 2015 12:46am

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