GovComm provides design, development, integration and support services.
WHY CHOOSE US
Successful networks begin with careful assessment and design. At GovComm, we consult closely with you so that we truly
understanding your requirements and network constraints.
GovComm evaluates your existing network infrastructure to determine whether it meets the needs of the proposed system, and where it should be improved or changed. You may need more users supported, new applications, improved business continuity or consolidated services that reduce cost and improve security. Using the latest in diagnostic equipment, we can examine your network and pinpoint bottlenecks or potential bandwidth issues, and summarize your overall network performance in a network health assessment report.
Then we design a solution that is customized just for you, applying technologies such as virtualization and Unified Communications to deliver services that are both secure and affordable. Where possible, we’ll integrate with your existing systems. Where new infrastructure is required, we’ll make sure you understand the costs and reasons. And, we’ll provide a blueprint for implementing your new network and managing it after deployment.
GovComm brings a complete suite of services to bear on every design project. Our engineers will help you assess your needs and capabilities in every critical area, including security, access, compliance, performance, and management. Since security is an increasingly important concern, we perform detailed analyses of vulnerabilities and threats in your security architecture, and our network design will ensure that you have maximum protection against malicious access.
GovComm sales engineers (we also call them system engineers) are the technical glue of our company. GovComm understands that sophisticated technology requires pre-sales support to explain how each proposed system or piece of equipment solves specific customer needs. Our sales engineers are available to answer detailed questions to clarify and explain implementation and operational specifics.
GovComm gets it…our team of technically savvy sales engineers supports our frontline sales to provide the best possible solution or choice of solutions for every project.
Some competitors place a majority of their resources on sales and provide little support after the sale is complete. GovComm considers the implementation and maintenance of our equipment after the sale as the most important part of the transaction.
GovComm after-sale support provisions include training on the use of our equipment, firmware updates, repair if damaged and warranty repair in event of defects. Printed, electronic and online manuals, specifications, installation and help guides also answer support inquiries. Additional support is available via:
- Technical Support/Helpdesk: Assistance with technology
- Customer Support: Assistance with configuring equipment
- Automated Customer Service: 24-hour online assistance
- Support Automation: GovComm’s online knowledge base is a forum allowing participants to ask questions and receive proactive and preventative support.
Unless other arrangements are made, it is always the responsibility for our customers to maintain their own network. GovComm is available to consult, provide suggestions and tools to aid in network configuration and throughput calculations.
GovComm’s reliable after-sale support facilitates setup, deployment, maintenance, and implementation of smart features. Our repeat business speaks volumes of the service and support we make available after each sale.
GovComm partners with best-of-breed licensed, insured and in many cases bonded third party contractors and integration firms to ensure equipment is installed professionally, timely and in compliance with project design, specifications and plans. For customers installing using internal means, GovComm engineers and technical support personnel are available to guide you through the installation process via telephone, live chat, remote virtual terminal and on-location site visits.
Sales Quotes and Plan Takeoff’s
Before an estimator can bid for or start
a project, they need to know the types and quantities of equipment they
will need to complete it.