GovComm understands that infrastructure projects involve multiple stages including system design, product procurement, installation, maintenance and support. GovComm offers a plethora of information and resources that help our partners design and implement the right solution.
GovComm resources include system design and support for network switching equipment and peripherals, server configuration, network security and vulnerability, threat assessments, loss prevention audits, crisis management planning, policy and procedure development, emergency preparedness and contingency planning, disaster recovery, incident investigations, site and client specific guidelines, programming and project management.
GovComm’s support portal includes a ticketing system where issues can be brought to our attention and resolved with full tracking and status information. Every support request is assigned a unique identification number which can be used to track progress and responses and each incident is archived for future reference. We also include a knowledge base in our support portal where technical bulletins and answers to frequently asked questions are posted.
GovComm provides its industry leading resources and expertise while consulting customers from the planning stages through system design and implementation.